Alicia Schneider,
Posts by this author
5 top CRMs for call centers to improve efficiency and...
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
7 Pipedrive CRM alternatives and competitors to...
The CRM your company uses could be the difference between hitting your sales targets and crushing them. But...
Drive growth with predictive sales AI & sales...
You don’t need a crystal ball to make predictions on sales performance, and your agents should have more to...
The AI integration roadmap: 6 steps + real-world...
AI integration is making already-intelligent systems even smarter. By integrating capabilities like...
Best CRM software for distributors, workflows and...
Distributors play a critical role in the e-commerce ecosystem. As key players in the supply chain, the way...
7 Zoho CRM alternatives to try in 2025
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
Top 8 Freshdesk alternatives to improve service in 2025
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
Top 8 Zendesk alternatives: A comparison guide for 2025
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
AI customer experience: 10 ways AI is improving CX in...
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
Top 8 ServiceNow alternatives and competitors in 2025
Delivering fast, personalized service is at the heart of every successful call center, and the right tools...
What is B2C CRM? 7 best software in 2025
The nature of CRM software is connecting businesses to their customers, but for B2C teams, choosing the right...
What is a B2B CRM? The top 5 software for 2025
B2B sales often involve long processes and a lot of back and forth, but the feeling when your sales team...
8 AI CRMs to boost your sales and service efficiency in...
CRMs have become the preferred tool of sales and service teams across industries, helping them track and...